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IT support - Business Intelligence and Systems Internship

Category: IT/Telecommunication
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Job Description

2Pi-Jobs is acting as an Employment Agency in relation to this vacancy.

Job Responsibilities

  • Support online collaboration tools and business process automation solutions for UNDP Country Offices with our leading cloud corporate application portfolio (Microsoft Office 365, Oracle Cloud ERP, Salesforce, ServiceNow)
  • Assist in the development of applications using PowerApps for business processes to replace manual and paper-based processes with new and evolving cloud-based functions. 
  • Assist in building applications that employ PowerApps and Flow for mobile-enabled data entry, approvals, and reporting, as may be required. 
  • Support the collection, consolidation, and analysis of data for project-tracking, and data visualization using Excel, Power BI, and other business intelligence tools. Contribute with innovative perspectives to improve online reports and dashboards for internal and external use.
  • Assist in enhancing user interfaces of existing apps based on UI/UX best practices and user acceptance testing. Support and continuously innovate (kaizen) the UNDP business procedures, instructions and templates from best practice and then disseminate them through the user community liaising with the communications team.
  • Participate in translation of user requirements into user stories. Support the development of quality software practicing international coding standards.
  • Assist in researching alternative tools for enhancing internal communications and tracking, such as chatbots in MS Teams, decision-making assistance tools through various Office 365 tools (Flow, Forms, PowerApps, etc.), and information design (data visualization)
  • Creatively support the development of new projects for innovative collaboration and business process automation systems and tools to be disseminated to UNDP offices as best practice for improvement of operations and business efforts. 
  • Promote the ITM’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions. The ITM unit is ISO 9001:2015 certified. Our work is focused on high quality, continuous improvements, and customer satisfaction.

Other Educational Qualification

  • Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);
  • Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent);
  • Have recently graduated with a university degree (as defined in (a) and (b) above) in the field of IT Technician/Software Developer, Computer Science, Business Management, Artificial Intelligence and, if selected, must start the internship within one-year of graduation;
  • Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program.

Skills

  • Experience or Knowledge in the field of IT Technician/Software Developer, Computer Science, Business Management is required
  • Good knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure) and back-office platform (Oracle ERP Cloud, Salesforce, ServiceNow, SharePoint, SQL).
  • Knowledge and being a proficient user of Microsoft Office productivity tools is an advantage.
  • Knowledge or experience with specific Office 365 tools (or their consumer equivalents) such as Planner (Trello), Teams (Slack), Yammer (Workplace by Facebook), OneDrive (Drop Box, Google Drive), Power BI (Tableau), etc. is a distinct advantage.
  • Knowledge and understanding of DevOps and Continuous Integration is an advantage.
  • Good knowledge of Data Science principles and hands on experience with languages such as SQL is an advantage.
  • Experience with relational databases (schemas, design) and XML is highly desirable.
  • Experience and ability in using business intelligence tools, for example: gathering, consolidating, and analyzing data from databases and reports, manipulating data in Excel (Pivot Tables and queries), Power BI, etc. is an advantage.
  • Experience with web analytics tools (Google Analytics, Webtrends, Matomo, etc.) is an advantage. 
  • Knowledge of HTML5, CSS, graphic design and web standards/best practices is an advantage.
  • Knowledge of Nintex Workflows, PowerShell, .NET platform, and/or C# programming is an advantage.
  • Knowledge and understanding of the non-profit sector is an advantage
  • Interest in developing sustainable ICT solutions, focusing on modern ICT innovations that enhance collaboration within UNDP and with its partners is an advantage.
  • Ability to translate IT technology to business users and to non-technical language is an advantage.
  • Interest and understanding of customer-oriented service delivery, with focus on innovative enterprise ICT solutions, collaboration and customer experience is an advantage.
  • Understanding of data management, including real-time/streaming data, data warehousing and data cleansing is an advantage. 
  • Fluent in written and spoken English. Knowledge of other UN languages is an advantage. 

Salary

  • Negotiable

Posted By


UNDP - United Nations Development Programme

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Job Summary

  • Salary: Negotiable
  • Job Type: Full Time
  • Job Location: United Kingdom
  • Employment Type: Contractual
  • Experience: 0 to 1 Year
  • Vacancy: Not Specific
  • Gender: Any
  • Published on:April 6, 2025
  • Application Deadline: May 31, 2025
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