Job Responsibilities

• Maintain and manage the Victim Assistance Platform as well as the Demine Ukraine National Mine Action Platform, ensuring the platform runs smoothly, without downtime, and addresses user needs.
• Implement any necessary technical updates, including software patches, security updates, and module upgrades (in necessary with external developers and DRC’s IT team).
• Ensure that all functionalities of the platform, such as search tools, service listings, and user interface, are continuously optimized for usability and accessibility (for users with visual and other impairments).
• Monitor site performance and troubleshoot any technical issues that arise, resolving problems promptly.
• Manage user access and permissions for the platform, ensuring data security and integrity.
• Manage the content on the Victim Assistance platform using the Drupal 10 CMS, and the Demine Ukraine website, ensuring all information is accurate, relevant, and up-to-date.
• Regularly update listings of services, resource materials, and other relevant content based on feedback from internal and external stakeholders, service providers, and Victim Assistance Working Group members.
• Design, create, and upload visual elements, infographics, and other multimedia content as needed to enhance user experience.
• Ensure that content adheres to DRC’s and partners’ guidelines, including language standards and visual branding.
• Assist in the development of additional pages or features as requested by DRC, the Ministry of Economy of Ukraine, and other stakeholders
• Identify and implement improvements in the design and functionality of both websites based on user feedback and evolving needs.
• Collaborate with developers on any redesign or large-scale updates, providing input and guidance on both platforms’ design and usability.
• Stay updated on the latest developments in Drupal, CMS systems, and web design best practices to keep the platforms current.
• Develop training materials and conduct training sessions for the Ministry of Economy and other relevant stakeholders on the Victim Assistance website’s use and management.
• Provide ongoing technical support to Ministry personnel in preparation for the eventual handover of the platform.
• Adapt existing user manuals for platform administrators to ensure smooth transition and handover.
• Work closely with DRC management, external stakeholders, and the Ministry of Economy to ensure the platform aligns with the needs of all users.
• Collaborate with external developers on any major platform developments or technical challenges.
• Liaise with DRC’s HDP, Victim Assistance, Protection, IT, and communications teams to ensure the platform supports DRC’s overall mission and strategic goals.